Text Message Scam
Members are cautioned to not be fooled by text messages from impersonators claiming to represent the co-op. Scammers are moving from land-line phones to cell phones and threatening to disconnect members for lack of payment using text messages. EEA will not make phone calls or send text messages threatening immediate disconnect for lack of payment. Past due accounts receive a series of written notices on their bill statements in addition to courtesy calls allowing adequate time to settle bills before any disconnect would occur. Members are encouraged to call EEA directly to see if an issue exists with their accounts and to call local law enforcement if a phone call or text is blatantly fraudulent.
Members can also review the status of their account at any time online at www.eea.coop, click on the Online Bill Pay icon.